Frequently Asked Questions

Active Health Hubs accepts most major insurance plans including Medicare, Medicaid, and private insurance providers. We recommend contacting our billing department at (925) 623-1992 to verify your specific coverage before your visit.

You can schedule an appointment by calling us at (925) 623-1992, using our online booking system on our website, or visiting any of our healthcare centers. We also offer same-day appointments for urgent medical needs.

Yes, we offer comprehensive telehealth services allowing you to consult with our healthcare providers from the comfort of your home. Virtual appointments are available for routine check-ups, follow-ups, and non-emergency medical consultations.

Please bring your photo ID, insurance card, list of current medications, previous medical records if available, and a list of questions or concerns you'd like to discuss with your healthcare provider.

Yes, we provide 24/7 emergency care services at our main healthcare center. For life-threatening emergencies, please call 911 immediately. For urgent but non-life-threatening situations, our emergency department is always available.

Absolutely! We encourage patients to seek second opinions for complex medical conditions. Our specialists are happy to review your case and provide expert opinions to help you make informed healthcare decisions.

We offer comprehensive preventive care including annual physical exams, vaccinations, cancer screenings, cardiovascular assessments, diabetes screenings, and wellness programs. Our preventive care focuses on early detection and disease prevention.

Patients can access their medical records through our secure patient portal online. You can also request copies of your records by visiting our medical records department or submitting a written request. We ensure all medical information is kept confidential and secure.